Terms of Service

These Terms of Service govern your use of the Coconu website and the services we provide. By accessing our website, creating an account, or placing an order, you agree to the terms described here. If you do not agree with any part of these terms, please discontinue the use of our website.

When you use our website, you agree to provide accurate and complete information for all account registration and order details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

All products offered on our website are subject to availability. Colors, textures, and details may vary slightly depending on screen settings or manufacturing differences. Prices may change without prior notice. We reserve the right to update or discontinue products at any time.

Orders are processed on business days. Payment for both retail and wholesale orders is completed off-site through PayPal invoice or bank transfer. We do not process or store credit card information on our servers. Additional payment methods or platforms may be introduced in the future and will be processed securely by the designated payment provider.

Shipping timelines vary depending on destination and carrier availability. Once an order leaves our facility, delivery time and customs clearance processes are outside our control. International customers are responsible for any duties, taxes, or import fees charged by their local authorities. For more information, please refer to our Shipping Policy.

Returns and refunds follow different guidelines depending on whether the order is wholesale or retail. Wholesale orders are generally non-returnable except in cases of defective items. Retail customers may be eligible for returns within a defined period, provided that products are unused and in their original condition. Full details are provided in our respective Refund Policies.

All content on the Coconu website, including images, texts, designs, product information, branding, and digital materials, is the property of Coconu and may not be copied, reproduced, or distributed without permission.

Coconu is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. We do not guarantee error-free operation of the website, uninterrupted service, or complete accuracy of information, though we strive to maintain reliable and updated content.

These Terms of Service are governed by the laws of the Republic of Korea. Any disputes arising from the use of our website or services will fall under the jurisdiction of the appropriate courts in Korea, unless otherwise required by applicable consumer protection laws in the customer’s region.

We may update or revise these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

For questions or concerns about these Terms of Service, you can contact us at privacy@coconu.kr.