Wholesale FAQ

Who can apply for a wholesale account?

Coconu is open to retailers and resellers at any stage — whether you're already running a store or still preparing to launch.

Do I need a separate wholesale login?

No. You can log in using your regular Coconu account email. Once your account is approved for wholesale access, wholesale pricing and ordering options will be available automatically when you are logged in.

If you are logged in but still cannot see wholesale pricing, please contact us at wholesale@coconu.kr so we can check your account status.

What information do I need to register?

We keep it simple. If your store is live, you're welcome to share your store name, website, social media, and any basic business details.

If you're still getting started, a planned store name, a brief description of your concept, and even a new social media page is enough. Leave anything blank that doesn't apply — we understand that many of our partners are in the early stages.

Can I apply if my store isn't open yet?

Yes. Many of our partners began working with Coconu while building their business. As long as you have a clear plan to sell, you're welcome to join. We review every application individually.

Do I need to renew my account?

No. Your account stays active as long as it's in use.

Do EU or UK retailers need to provide additional details?

Yes. Buyers based in the EU or UK will need an EORI number for customs clearance. We recommend having this ready before your first shipment.

Why can't I see prices?

Wholesale pricing is visible only to approved accounts. Registration is free and takes less than a minute.

Are there membership fees?

None. Creating and maintaining a Coconu wholesale account is completely free.

Do you offer payment terms or credit?

All orders are prepaid before shipping. We don't currently offer credit terms.

Can prices change?

Yes. Pricing may be adjusted from time to time based on supplier costs and exchange rates. We aim to keep changes minimal and communicate them clearly.

Are there hidden fees?

No. Pricing is transparent. Additional costs — such as shipping or optional services like relabeling — are always shown separately and clearly. Import duties and taxes are collected at checkout under our DDP shipping terms.

Where are your products from?

Most products are made in Korea and sourced directly from Korean brands, primarily through established wholesale markets in Seoul.

Can I order samples?

Yes. Sample orders are available without a minimum spend. This is a great way to assess quality, sizing, and style before committing to a full order.

Please note that sample orders are available once per account, and specific product availability cannot be guaranteed.

How are products packaged?

Products are shipped in bulk packaging. Most clothing items do not include individual packaging or hangers. Smaller accessories such as socks may be individually packed. Shoes are typically shipped without boxes.

Do products include swing tags or price labels?

No. Most products do not include retail price tags.

What language are the care labels in?

Labels follow Korean standards. Size markings and brand names are typically shown in English, while other details may include Korean text.

Can I relabel products with my own brand?

Relabeling may be possible, subject to approval from the original brand. Please contact us to discuss your requirements before placing an order.

Is there a minimum order for relabeling?

Typically around 30 pieces per size, color, and design — though this varies by brand.

How long does relabeling take?

Relabeling usually takes 3–5 weeks, depending on production conditions at the time of your order.

How long does shipping take?

We ship via UPS. Estimated delivery times after dispatch:

• UPS Expedited — approx. 3–5 business days
• UPS Express Saver — approx. 1–3 business days

Processing time is separate and typically takes a few business days before shipment.

How is shipping cost calculated?

Shipping is calculated based on the weight and volume of your order, your destination country, and your chosen carrier. Costs are shown in real time at cart and checkout. Any additional handling fees or surcharges are covered by Coconu — there are no extra shipping-related costs to you.

Can I split my shipment?

Yes. You can request to have available items shipped first, with backordered items to follow in a second shipment. Additional shipping costs may apply.

Can I use my own courier or freight forwarder?

Yes. You're welcome to arrange your own shipping if preferred.

Will I receive a tracking number?

Yes. A tracking number is provided as soon as your order is dispatched.

What if I can't complete checkout?

Shipping may not be available to all destinations at checkout. If you don't see a shipping option for your country or are unable to complete your order, please reach out — we'll be happy to assist.

How are import duties and taxes handled?

All orders are shipped on a DDP (Delivered Duty Paid) basis. Import duties and taxes are calculated and collected at checkout — no additional fees or customs clearance steps are required upon delivery.

I'm based in the United States. How are duties handled?

Due to current shipping settings, duties are not collected at checkout for U.S. destinations. U.S. import duties will be invoiced separately after your order is confirmed.

I'm based in the EU or UK. Is there anything I need to prepare?

Yes. An EORI number is required for customs clearance for all EU and UK shipments. We also recommend providing your VAT number at the time of ordering.

When will my order ship?

Orders are shipped after processing and availability confirmation. This typically takes a few business days, or 1–2 weeks if items are on backorder.

Can you confirm availability before I order?

We work with live supplier inventory and aim to keep availability as accurate as possible. Full confirmation is completed during order processing. If any items become unavailable, we'll notify you promptly.

What happens if an item is out of stock after I order?

You'll be notified by email. The affected items will be refunded or converted to store credit, and you're welcome to request a replacement. Unavailable items don't affect the rest of your order.

How long do backorders take?

Most backordered items are restocked within 1–2 weeks.

Is there a recommended order quantity?

We recommend ordering approximately 4–6 pieces per brand, and selecting multiple sizes for each design whenever possible.

Because many Korean brands operate with fast-moving, limited inventory, balanced size assortments and grouped brand orders help us secure stock more reliably and process your shipment faster.

How long are products available?

Most products sell through within 3–6 weeks, depending on demand and the time of season. We recommend ordering early for key styles.

Do products restock?

Some popular items restock, but this isn't guaranteed — particularly later in the season. If you're interested in a specific style, it's best to order while it's available.

Can I return products?

We're unable to accept returns for non-defective items due to the nature of international shipping. Please review your order carefully before confirming.

What if I receive defective or incorrect items?

Contact us within 7 days of receiving your order with clear photos showing the issue. We'll issue a full refund for the affected items.

In most cases, we won't require you to return them — photo verification is sufficient.