Shipping
Notice
Please ensure that all shipping information is filled out accurately before completing your order. Once the order status has been updated to "Fulfilled," the receiving address for international shipments cannot be changed.
The recipient's full name, complete address, and contact number must be provided. Incomplete entries may result in delivery delays or failed delivery. For faster and more accurate international delivery, please enter the shipping address in English.
日本のお客様へ：佐川急便による正確なお届けのため、お名前とご住所は必ず日本語（漢字・かな）でご入力ください。
Reference the table below for shipping times and fees to your country.
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Before You Order
Order Processing Time
Coconu sources many products directly from Seoul's wholesale markets and does not maintain large on-hand inventory. Items currently in stock are typically prepared within 2–3 business days. Backorder items may require an additional 5–7 business days for sourcing and preparation.
Please note that during promotional events, holidays, or high-volume seasons, processing times may be longer than usual. Once an order moves into processing, modifications or cancellations cannot be guaranteed.
Backorders & Prepaid Reservations
Because we source directly from Seoul's wholesale markets, some items may become temporarily unavailable after an order is placed — at which point the item enters backorder status.
For most backorder items, we are required to make a prepaid reservation with our supplier to secure the product upon restocking. Once this reservation is made, it cannot be canceled or refunded, as our suppliers do not permit cancellations on prepaid reserved items.
Backorder items typically require an additional 5–7 business days, and in some cases up to 1–2 weeks, depending on the supplier's restocking schedule. We will keep you informed if any extended delays arise.
Sold Out Items
Because we source directly from Seoul's wholesale markets, stock levels can change quickly. In some cases, an item may sell out after your order has been placed. If this happens, we'll notify you by email as soon as possible.
If an item is confirmed as sold out during sourcing, we will issue store credit or a full refund for the unavailable item. You're welcome to use the credit toward another product, though this is entirely optional. All remaining items in your order will continue to be prepared and shipped as usual.
I Have an Issue With My Order
If you encounter any issue with your order, we're here to help:
- Missing items — Please contact our customer service team using the information at the bottom of this page.
- Damages or defects — Please reach out to us through the same contact channels.
- Modifications or cancellations — Please refer to the section below.
I Want to Modify or Cancel My Order
Once an order is submitted, it moves quickly into processing and shipment preparation. After this stage, we're unable to accommodate changes, including:
- Canceling all or part of the order
- Changing sizes, colors, or adding / removing items
- Updating billing or shipping information
- Adjusting the shipping method
Shipping Policy & Timeline
We offer standard international delivery after a short order processing period. Most orders arrive within 10–14 business days, depending on the destination region.
- Order Processing: Please allow 2 business days before shipment.
- Standard Delivery: Estimated 6–12 business days after dispatch for most regions.
- Total Delivery Time: Estimated 10–14 business days for most regions.
Taxes & Duties (DDP — Delivered Duty Paid)
Coconu ships international orders under DDP (Delivered Duty Paid) terms. Import duties, VAT, and customs clearance fees are not included in the listed product prices. However, applicable taxes and duties are automatically calculated and displayed at checkout based on your shipping destination.
The final amount paid at checkout includes all required import charges. Under normal circumstances, you will not be required to pay any additional duties or taxes upon delivery.
Customers shipping to the United States and Hong Kong are not subject to import duties or sales tax. No additional charges will be applied at checkout or upon delivery — what you see is what you pay.
Lost or Stolen Packages
My Package Shows Delivered But Hasn't Arrived
Carriers occasionally scan a package as "Delivered" before it physically arrives at your door. If your tracking shows delivered but your order hasn't appeared yet, please don't worry — this is more common than you might think.
We recommend waiting up to four business days after the delivery scan, then checking the following:
- Check around your delivery location, including any mailroom, parcel locker, or building reception
- Ask neighbors or building management in case it was received on your behalf
- Contact the carrier directly to open an inquiry with your tracking number
- Reach out to us so we can assist and follow up on your behalf
Tracking My Order
Tracking information will be sent by email once your order ships. If you have an account, you may also track your order through your Order History.
If your order ships in multiple parcels, you may receive more than one tracking email.
Failed Delivery or Return-to-Sender
To avoid any issues, please ensure your shipping address and contact details are entered correctly before completing your order. A failed delivery can occur due to the following reasons:
- Incorrect or incomplete address information
- Refusal to accept the package upon delivery
- Unpaid duties or taxes at the time of delivery
If a delivery fails for any of the above reasons, the shipment will be returned to Coconu.
Contact Us
Feel free to send us an email, and we’ll get back to you as soon as possible!