Privacy Policy

Effective Date: 05/12/25

Coconu ("we", "us", "our") is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and share information when you visit or use our website(s), create an account, place an order, or interact with our services.

By using our website, you agree to the terms described in this Privacy Policy.

Coconu is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, create an account, place an order, or communicate with us. By using our website, you agree to the practices described in this policy.

We receive personal information that you provide directly when you create an account, place an order, or contact us. This may include your name, email address, shipping and billing details, business information for wholesale accounts, and contact details. When you reach out to us through email, WhatsApp, or Instagram Direct Messages, we may receive information provided through those platforms such as your username, contact details, and message history.

We also collect certain information automatically when you browse our website. This may include your IP address, browser type, device information, operating system, access times, referring URLs, and cookie or analytics data. Such information helps us improve the performance, security, and user experience of our website.

We may receive additional information from third-party services that support our business operations. This includes payment confirmations from PayPal or banking partners, shipping and tracking updates from logistics carriers, and limited profile information from social media platforms when you contact us through their messaging systems. We do not collect or store any credit card information. Payments are processed off-site through secure third-party providers such as PayPal or via bank transfer. Additional payment methods may be introduced in the future and will be processed securely by the responsible provider.

We use the information we collect to process and deliver orders, provide customer service, improve our website and services, communicate with you, send updates or marketing communications if you have opted in, and comply with any legal or regulatory requirements.

Marketing communications are sent only when you have explicitly provided your consent. Your consent is never assumed or automatically added. You may withdraw your consent at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly at privacy@coconu.kr. Withdrawing consent does not affect your ability to place orders or receive service notifications related to your purchases.

We do not sell your personal information. We may share your information only when necessary with service providers such as Shopify for hosting and analytics, shipping carriers for the delivery of your order, email delivery services for communication, and payment processors for secure payment handling. We may also disclose information when required by law or when necessary to protect our rights.

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws. Depending on your region, you may have the right to access, update, correct, delete, or restrict the processing of your information, as well as the right to withdraw consent for marketing communications. To request any of these actions, please contact us at privacy@coconu.kr.

Our website may use cookies to enhance functionality and improve your browsing experience. You may disable cookies in your browser settings, but certain features of the website may not function properly as a result. We take reasonable administrative, technical, and physical measures to protect your information, though no online service can guarantee complete security.

Our website is intended for adults purchasing children’s products, and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that information has been collected from a minor, we will remove it promptly.

This Privacy Policy may be updated from time to time, and any changes will be posted on this page with the revised effective date. Continued use of the website after such changes constitutes acceptance of the updated policy.

For any questions or requests regarding this Privacy Policy, you may contact us at privacy@coconu.kr.